Cancel Policy

We understand that travel plans can change unexpectedly due to personal circumstances or unforeseen events.

You may cancel your package tour contract at any time, whether before or after the tour begins, by paying the applicable cancellation fees as outlined in Article 16 of our Standard General Condition of Travel.

Please note:

  • Cancellation fees vary depending on the timing of your cancellation.
  • For full details, please refer to our Standard General Condition of Travel.

We recommend reviewing the policy carefully before booking.

Cancellation fees related to Domestic Trip

Classification Cancellation Fee
a. Subscription Type Organized Tour Contract excluding the following column b
(1) In cases where the Contract is cancelled on or after the 20th day (the 10th day in the case of a day trip) from the day immediately preceding the starting day of the Tour (except in the Tour Price following cases from (2) through (5)). Up to 20% of the a day trip
(2) In cases where the Contract is cancelled on or after the 7th day from the day immediatelypreceding the starting day of the Tour (except in the following cases from (3) through (5)). Up to 30% of the a day trip
(3) In cases where the Contract is cancelled on the day immediately before the starting day of the Tour. Up to 40% of the a day trip
(4) In cases where the Contract is cancelled on the starting day of the Tour (except in the following case (5)). Up to 50% of the a day trip
(5) In cases where the Contract is cancelled after the start of the Tour or the traveler does not participate in the Tour without notice (no show). Up to 100% of the a day trip
b. Subscription Type Organized Tour Contract with the use of a chartered vessel Based on the rules of the cancellation fee for the said vessel
Remark:
① The amount of the cancellation fee shall be specified in the Contract Document.
② In applying this Schedule, “After the Start of the Tour” refers to after “The time when the traveler starts
receiving the service” stipulated in Article 2, paragraph 3 of the Rules of Special Indemnity as attached hereto.